Electric Neck Massager, U Shaped Pillow

REFUND POLICY

All defined terms used below shall have the meanings set forth in our Terms and Conditions

GENERAL

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions

REFUND

We have a within 7 days return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@nesavastore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at customerservice@nesavastore.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

HOW LONG GOING TO MY ITEM TAKE TO ARRIVE?

The shipping time consists.

• Average time is 13-15 days
• Estimated Delivery Time is 13-25
• Items will ship within 3 business days on payment received.
• We are not responsible for wrong or undeliverable address.
• We are not responsible for delays caused by the customs, import duties, taxes or other customs charges.
• Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received.
• We use a high security checkout procedure on our site to protect both the customer and Nesavastore. Following this your package will arrive between 20-30 business days depending on your geographic location and availability of stock.

USA & Canada
Standard Secured Shipping 1½ -4 Weeks for estimated delivery (IF YOUR ITEM IS IN STOCK)

AUSTRALIA & New Zealand
Standard Secured Shipping ½ -4 Weeks for estimated delivery (IF YOUR ITEM IS IN STOCK)

U.K & EUROPE
Standard Secured Shipping 1½ -3 Weeks for estimated delivery (IF YOUR ITEM IS IN STOCK) 

Others Countries
Standard Secured Shipping 1½ -5 Weeks for estimated delivery (IF YOUR ITEM IS IN STOCK)

ORDER & TRACKING

When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 12 hours, your order will be processed for stocking, packing and shipping and this normally takes 5-10 business days. When this is completed, you will receive a Shipping Confirmation email.
You able to track the order via https://www.17track.net/ and  https://parcelsapp.com/ with Tracking number

DELIVERY TIME

All orders are processed including QA process, testing and packing within 5-10 business days of the order being placed.

• FREE Standard Shipping is limited (if use this code you going to get free shipping (Nesava-Free
• Most US-based orders are shipped directly from our warehouse within 24-72 hours for your convenience and maximum efficiency.
• The only downside of our service is that our products are so *HOT* And normally out of stock in US warehouse. Don’t worry, we have backup storage in Asia and will ship your product directly from our warehouse if needed and your order will arrive within 2 to 8 Weeks (the US Only). Your time is invaluable, we won’t waste it.
• For worldwide (non-US) customer. Your product will arrive within 2-8 weeks depending on your shipping address.

We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.

About Border Taxes

RETURNS & CANCELLATION

Please check refund process here: Nesavastore’s Return & Refund policy

• If you have get more information here: Nesavastore's Our service

NOTE: Please note that Nesavastore cannot be held responsible for delays due to holidays or bad weather conditions.